GENERAL
This website, accessible at https://golusrasoi.com/ (“Website/Site”), is operated by Golu’s Rasoi (“We/Our/Us”).
We are dedicated to fulfilling your order within the specified timeframe and in line with this Delivery Policy (“Policy”). Currently, we offer worldwide shipping on all our products, subject to the terms outlined in this Policy.
We recommend reviewing our Terms and Conditions in conjunction with this Policy at: https://golusrasoi.com/. By using this website, you agree to adhere to the terms of this Policy as stated. If you do not agree with these terms, please refrain from making transactions on this website.
The currency used on this site is INR. Payments may be converted to your local currency based on applicable exchange rates. All orders are dependent on product availability. If an item is out of stock when you place your order, we will notify you and issue a refund using the original payment method.
We strive to deliver products to you promptly and effectively. Please review this Policy before making a purchase to understand your rights and what you can expect from us.
DOMESTIC DELIVERY
Delivered within 5 business days from the time of order confirmation.
The delivery time is indicative and can vary due to external factors.
INTERNATIONAL DELIVERY
Shipping charges for international orders will be calculated at checkout based on the order value and dimensions. Standard international delivery typically takes around 12 business days, unless otherwise specified in the product details. International customers are responsible for any customs duties or taxes that may apply. It is advisable for international customers to check with their local customs office to ensure the products can clear customs.
OTHER RULES
Once an order has been placed on the Website, the shipping address cannot be altered. Although we aim to ship all ordered products together, this may not always be feasible due to product characteristics or availability. Partial refunds are not offered.
While we strive to work with logistics partners, employees, and agents who uphold the highest standards and ethics, you acknowledge that we cannot control or monitor each delivery executive. We are not liable for any actions or omissions on the part of the logistics partners. Any disputes between you and the logistics partners should be resolved directly with them.
You can provide special delivery instructions during checkout.
RESTRICTIONS
Not every geographic region may be able to receive delivery of certain items. The banned items will be made clear to you either before or at the check-out page.
WRONG OR INCOMPLETE ADDRESS
You must ensure that all information you provide on the platform is true, complete, accurate, and sufficient to identify the correct delivery address. If incorrect shipping or contact details are entered, it may result in delays or missed deliveries, and you will not be entitled to a reshipment or refund for such transactions.
RETURN AND REFUND
We make every effort to fulfill orders according to the specified details and timelines for each product. However, if unforeseen circumstances or limitations on our part prevent the order from being shipped or delivered, the order will be canceled and the amount you paid will be refunded.
The return process for a product may have additional terms based on its nature and category. These additional terms will be outlined in our Return and Refund Policy or communicated at the time of purchase. For more details, please refer to our Refund Policy at: https://golusrasoi.com/
